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Dive Trip Informations

AIRPORT ARRIVAL – TRANSFER – VISA

After passing the entry authority, you go to claim your luggage, a representative will welcome you with a sign upon arrival at the airport and will bring you to the air-conditioned bus to transfer you to the boat.

please note that for diving safaris you will need to purchase a visa for 25 USD at a bank counter prior to passport control.

WLAN

Upon arrival in Egypt, SIM cards can be purchased from various providers. On board, WIFI is limited and cannot be guaranteed at all-time.

SPARE PARTS/ DIVE AND TRAVEL INSURANCE / MEDICAL FORMS

We also recommend that you have the most important spare parts, such as mask and a repair kit for your type of regulator with you. Please also remember batteries, gaskets and accumulators for your dive lamp and dive computer.

Dive insurance: It is recommended that you take out insurance up to a depth of 40 meters. It is your responsibility to ensure that you have sufficient insurance to cover all aspects of your vacation.

On board you can purchase diving insurance at the cost of 30 euros per week.

Medical Dive Declaration: A medical questionnaire must be completed upon arrival on board.

Should problems, defects, or inconveniences occur, give this information immediately to your dive guide. ONLY then we can help. Do not wait until the end of the safari.

PAYMENT AND CANCELATION

Payment and Cancellation Terms:


A 25 % deposit is due at the time of booking. Your booking is only confirmed once we receive the deposit. In case of cancellation, the following charges apply:

25% deposit upon booking confirmation by bank transfer
75% of the travel price 60 days before departure by bank transfer
The costs of the transfer are borne by the debtor
Cancellation conditions:
Cancellation is possible until 30 days after the booking date. 75% of the booking price is required 60 days before departure. Cancellation Fee 30 EUR.

For Tour Agents we may agree on different Terms up to our collaboration terms.

We strongly recommend taking out travel cancellation insurance.

Individual bookings are only confirmed with a minimum of 8 participants. If a tour cannot take place due to not meeting the minimum number of participants, we offer a rebooking to another date or route (possible price differences may apply) or a refund of the deposit within 90 days.

CHECK IN & OUT

We need some time to clean and load the boats. Please note that check-in on the first day is not before 15:00. Check-out on the last day of your stay on board will be no later than 10am.

Towels and bed linen are provided, but it is recommended to bring your own bath towel.

First and last night of the liveaboard will be spent on board in the harbor.

The catering starts with dinner on the first day and ends with breakfast on the last day.

SERVICE CHARGE

As in almost all holiday countries, it is customary to show its recognition and tip your crew for the week

-an amount of 90 EUR per guest is recommended.

MARINE PARK FEE

Government Fee, s:
Since July 2020, the government collects a non-refundable reef tax. It must be paid in cash on board or via invoice in advance.

Price Adjustments:
We reserve the right to adjust prices due to government increases (fuel, taxes, fees). Increases up to 5% do not entitle you to cancel free of charge.

Environmental Protection Rules:
1. No hunting, fishing, collecting, or destroying corals/shells.
2. Do not throw anything into the sea.
3. Feeding fish and birds is prohibited.
4. No dive gloves or knives.
5. No walking on reefs.
Violations may result in fines (500–1000 EUR), imprisonment, and loss of operating license.

EQUIPMENT RENTAL

Is normally not available on board. If you need rental equipment, please contact us at least a view days before your arrival so that we can ensure that the equipment is on board for you. Price on request.

Jurisdiction - Required Documents -

The traveler may only sue the operator in the country of its registration. Jurisdiction is Egypt.
If MY Carlton is not operational at short notice due to technical reasons, a free rebooking to a different date is possible. Alternatively, we will try to organize a replacement boat (no legal entitlement). Route changes may occur due to technical issues, authority orders, or permit changes. Additional permit fees are non-refundable. No refunds will be made for weather-related changes or trip cancellations.

While it is unlikely that changes will need to be made, we plan months in advance and reserve the right to do so. Most changes are minor and we will inform you promptly. We reserve the right to transfer guests to a resort or switch boats if the need arises.
No insurance (travel, baggage, accident, health, or dive insurance) is included. It is your responsibility to ensure adequate coverage. 

Please Note: It is important that you carefully check the written confirmation when you receive it. For last-minute bookings, it is essential that all details meet your expectations. Our obligation is to provide the trip you booked. If you later wish to change or cancel this agreement, you may have to pay change or cancellation fees, which can amount up to the full original price.

For groups of two or more people, the person who actually makes the booking is the one we enter into the contract with, and this person is responsible for the payment for all group members. We will send all documents and other information only to this person, who is responsible for keeping the other group members fully informed.

Unless explicitly stated otherwise in these terms, we are not liable and will not pay compensation or refunds if our contractual obligations are affected by "events beyond our control." We are not responsible for additional expenses you may incur from another provider in connection with your booking, such as insurance, flights, hotels, transfers, or local arrangements including car rental.
“Events beyond our control” refer to all events outside our or our supplier’s control whose consequences could not have been avoided even if all reasonable measures had been taken. Examples include war, terrorism (and threats thereof), civil unrest, serious health risks such as disease outbreaks at the travel destination, natural disasters like floods or earthquakes, weather conditions making travel unsafe, acts of government or other authorities, labor disputes, port authority decisions, technical transportation issues, or similar unforeseen situations.

Diving Regulations:
All divers must sign a medical declaration and liability waiver. For safety reasons, a dive computer, surface marker buoy, and dive torch are mandatory on every dive.
To participate in a safari, you must hold an Open Water Diver or equivalent certification and have logged at least 30 dives. Participation in all dives, especially wreck dives, depends on your qualification and experience. Strong currents are to be expected. All routes are subject to Egyptian authorities’ approval and may change due to weather or official regulations. Final routing is determined on board in consultation with the group. The captain and dive guide make the final decision in the interest of guest safety. Missed dives due to weather, technical issues, or restrictions are not refundable, including Marine Park and Surcharges. Night dives and snorkeling are prohibited at the National Park Ras Mohamed. 

Required Information (no later than 10 days before trip start):

  • Passport copy (valid for at least 6 months upon entry)
    • Dive certification copy
    • Number of logged dives
    • Flight details (if transfer is included)
    • Nitrox, 15-liter tank, rental equipment
    • Dive insurance policy
    • Emergency contact information

Medications

We only carry basic emergency medications on board. Please bring a supply of any personal medication you may need, including medicine for stomach upset, seasickness tablets or patches, and Ear drops. Make sure your medications do not affect your diving ability.

Last Dive

Usually around noon the day before departure. Please plan at least 24 hours between your last dive and your flight home.

🚫 Important: No Drugs on Board

Possession or use of illegal substances is strictly prohibited for safety and legal reasons. Violations will lead to immediate exclusion from the trip and may result in legal consequences.

Travel Schedule (Saturday to Saturday)

  • Saturday: Check-in from 3:00 PM
  • Sunday to Friday: Diving at sea
  • Friday: Return to harbor around 2:00 PM
  • Saturday: Check-out at 10:00 AM
    We are happy to store your luggage after check-out while you wait for departure.

Onboard Rules

  • No smoking indoors or on the dive deck
  • No wet suits in the salon or cabins – slip hazard
  • Keep portholes closed while sailing or in rough weather
  • Don’t flush paper or objects down the toilet
  • No cigarette butts or trash in the sea
  • No topless sunbathing – respect local customs
  • Respect local religion and culture
  • Drink plenty of water – ~1 liter per dive
  • No alcohol before diving
  • Check dive is mandatory
  • No decompression dives allowed
  • Every diver must have a dive computer and SMB
  • Max depth: 40 m (with proper certification)
  • Always dive in buddy teams
  • 3-minute safety stop at 5 m is mandatory
  • Dive within your personal limits
  • Don’t touch marine life or coral
  • Control your buoyancy at all times
  • Observe from a distance – don’t scare animals
  • Take nothing – leave nothing

Violations may lead to exclusion from diving activities.

Some Good Tips

  • Don’t expect things to be like home – embrace the adventure
  • Don’t take things too seriously – stay relaxed
  • Don’t get angry – it reduces your enjoyment
  • Act like a local in a foreign country
  • Don’t judge everyone by one bad experience
  • Treat others with respect – the way you want to be treated

Emergency Contact on Arrival Day

WhatsApp: +49 15110483519 / +20 1224761962

Useful Packing Tips

  • Coffee capsules (for onboard DeLonghi machine – not available in Egypt) so please bring it yourself
  • Long pants, sweater, windproof jacket (it can get chilly at night)
  • Light summer clothes, swimwear, T-shirts
  • Reef-safe sunscreen
  • Clean indoor slippers or flip-flops (no street shoes on board)
  • Warm hat for after diving
  • Choose your wetsuit wisely – full suits with hoods are best; avoid shorty’s or bright yellow/white fins

Diving Equipment Checklist

  • Fins, BCD, Regulator, Boots, Dive Computer, Mask & Snorkel, SMB, Dive Light
  • Camera, spare parts for mask/fins
  • SD cards, chargers, 220V adapter

Required Diving Documents

  • Logbook
  • Certifications
  • Medical certificate
  • Onboard forms:

o   Medical questionnaire

o   Liability waiver

Even with a doctor's certificate, the onboard medical form must be completed. If you answer “yes” to any questions, we must consult a doctor to confirm dive fitness. 

Our Transfers are Group Transfers CHARTER ONLY  if you wish to have an individual Transfer at Airport arrival we are happy to arrange on surcharge per way per Person. 

PRIVACY POLICY

We are committed to protecting the privacy of our users. This privacy policy explains how we collect, use, and share your personal information when you visit our website or use our services.

We collect the following types of personal information from you:

  • Contact information: This includes your name, email address, and mailing address.
  • Scuba diving information: This includes Dive Certifications, Passport Copy Emergency Contact Details Extra Tank or Scuba Equipment Rental
  • Technical information: This includes your IP address, browser type, and operating system.
  • Usage information: This includes information about the pages you visit on our website, the links you click, and the products or services you purchase.

 

We use the information we collect from you for the following purposes:

  • To share your documents with the Egyptian Authorities / Coast Guard in order to receive the permit to cruise in the Egyptian Red Sea

We use your scuba diving information to match you with diving partners and to recommend dive sites. We use your technical information to improve our website and services. We use your usage information to analyze how our website is used and to improve our marketing efforts.

  • To send you marketing communications: We may use your contact information to send you marketing communications about our products or services. You can stop receiving these communications at any time.
  • To comply with law: We may use your information to comply with applicable laws, such as those related to fraud prevention and data security.

Information Sharing

  • Legal authorities: We may share your information with legal authorities if we are required to do so by law or if we believe that sharing the information is necessary to protect our rights or the rights of others.

Information Security

We take steps to protect the security of your personal information. We use encryption and other security measures to protect your information from unauthorized access, use, or disclosure.

We may update this privacy policy from time to time. The most current version of the privacy policy will always be available on our website.